Virtue Botique believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore Virtue Boutique is pleased to offer the following return policy.
An exchange, credit note or refund, for full priced items will be provided only where:
-Merchandise is in a saleable condition along with original packaging and all tags attached
-Merchandise is not worn, damaged, altered or washed
-Merchandise is wrongly described
-Merchandise is different to the item ordered
Returns will be approved at Virtue Boutique’s discretion.
If you wish to make an exchange the extra shipping charges will be at your own cost.
ITEMS MARKED AS SALE ARE FINAL INCLUDING PROMOTIONAL SALES.
WE DO NOT OFFER RETURNS ON EARRINGS, SWIMWEAR, LINGERIE, HATS OR ACCESSORIES UNLESS FAULTY SO PLEASE CHOOSE CAREFULLY.
DUE TO PREORDER ITEMS BEING HIGHELY COVETED THEY ARE NOT ELIGIBLE FOR A REFUND ONLY STORE CREDIT.
How to return an item:
Email email@example.com within 3 days of receiving your item to request a Return Authorisation number (RA) and send back the return within 7 days of receiving your item. Then send the items back to the following address:
95 Henry Cotton Drive
Parkwood QLD 4214
Display RA number on the outside of your return, along with both your first and last names
Send items back via registered post, signature on delivery and a tracking number included, this is proof that items have been sent back within the 14 day time frame
All returns must comply with all of the above. If the return does not meet the above you will be required to pay the extra shipping and handling charges for the item will be returned back to you.
Note: Returns & Exchanges will be processed on a Thursday only.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
We will provide you with a repaired item, replaced item or if this is not possible a credit note or refund will be offered for all items where:
-Merchandise is received in a damaged condition
-Merchandise is faulty
Please note items that have been damaged from wear and tear are not considered to be faulty.
If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced.